1. Introduction
MED-U2-TRAVEL, operated by AntiGravity Ventures ("we," "us," or "our"), is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and medical tourism coordination services.
2. Data We Collect
We collect the following categories of personal data:
- Contact Information: Full name, email address, phone number (including WhatsApp).
- Medical Inquiry Data: Preferred procedure type, treatment preferences, medical history summaries provided voluntarily.
- Travel Information: Passport nationality, preferred travel dates, accommodation preferences.
- Technical Data: IP address, browser type, device information, pages visited (collected via cookies and analytics tools).
3. How We Use Your Data
- Coordinator communication and treatment planning coordination.
- Connecting you with partner hospitals, clinics, hotels, and transfer services.
- Sending appointment confirmations, travel itineraries, and follow-up care information.
- Improving our website and services through analytics.
- Compliance with legal obligations.
4. Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
5. Third-Party Data Sharing
We share your personal data only with your explicit consent and only with the following categories of third parties necessary for delivering our services:
- Partner Hospitals & Clinics: To facilitate medical consultations, treatment planning, and procedures.
- Hotels & Accommodation Providers: To arrange your stay during treatment.
- Transfer & Transportation Services: To coordinate airport pickups, clinic transfers, and travel logistics.
- Payment Processors: To securely process payments (we do not store credit card details).
We never sell your personal data to third parties for marketing purposes.
6. Data Retention
We retain your personal data for the duration of our business relationship and for a period of 5 years after your last interaction with us, unless a longer retention period is required by law. Medical-related inquiry data may be retained for up to 10 years in accordance with healthcare record-keeping regulations. You may request deletion of your data at any time.
7. Your Rights
Depending on your jurisdiction, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of your personal data ("right to be forgotten").
- Objection: Object to the processing of your data for certain purposes.
- Portability: Request transfer of your data to another service provider.
- Withdraw Consent: Withdraw consent for data processing at any time.
To exercise any of these rights, contact us at info@med-u2-travel.com.
8. Regulatory Compliance
Our privacy practices comply with the following data protection regulations:
- GDPR (General Data Protection Regulation) — European Union
- KVKK (Kisisel Verilerin Korunmasi Kanunu) — Turkey
- PDPA (Personal Data Protection Act) — Thailand
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: